Alcatel-Lucent OmniTouch Call Center Office. The Alcatel-Lucent OmniTouch Call Center Office is an integrated call center solution which is specifically. Running on the Alcatel-Lucent OmniTouch Office, Alcatel-Lucent OmniTouch Call Center Office is a complete. Alcatel-Lucent OmniTouch Call Center Office is designed to meet small to medium enterprises (SME) needs. It is a complete, packaged call-center solution .

Author: Basida Dobar
Country: El Salvador
Language: English (Spanish)
Genre: Art
Published (Last): 13 March 2009
Pages: 448
PDF File Size: 15.22 Mb
ePub File Size: 6.7 Mb
ISBN: 655-3-26183-722-6
Downloads: 69537
Price: Free* [*Free Regsitration Required]
Uploader: Zulkira

This professional solution enables SME to critically improve their phone response, company greeting and other associated services. Alcatel-Lucent OmniTouch is a contact omnituch solution for businesses of all sizes that are mainly driven by inbound voice interactions.


Communications Integration Services Enhance your communications solution without disrupting your operations. We’d love to hear from you. Focusing on business value, the OTCS suite ensures the consistent application of business rules, monitoring and automation to achieve excellence in customer service, ensure legislation compliance and reduces operating costs.

Save time and money with easy-to-use visual call routing interface and fast deployment. A full suite of real-time and historical reporting tools helps you optimize your customer service. With OTCS, contact lffice managers can focus on key goals by monitoring, in real time, operations and business outcomes and take immediate actions to improve productivity and results. Each group plays a welcome prompt to the caller.

This solution consists primarily of five modules: Depending on the situation, dedicated messages are played to the caller. Let ENS handle emergency response, so you can focus on critical decision-making. Training and Certification Gartner says: Call distribution dispatches calls to available agents, with Incoming calls automatically distributed to services groups according to both the alcatel-llucent numbers through dialed number identification service DNIS and the calling numbers through automatic number identification ANI.

Alcatel-Lucent OmniTouch Call Center Office : Next Com Solutions

Available Models CC Supervision: So start saving and explore our worldwide education and certification programs. Tiptop Solutions Sdn Bhd U. In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Desktop application module for agents. The solution also provides a desktop application, through which agents can monitor calls and access critical information.


Visual CC offers role-oriented alcatel-ucent for supervisors, team leaders, administrators and offers a unique interface all along the different phases of the project: If all agents are busy, the call is placed in the queue in chronological order with one queue per group. Advanced supervision and agent desktop capabilities can be delivered from OpenTouch Business Edition or additional virtual machines.

Alcatel-Lucent multimedia contact center solutions | Adventus

The OmniTouch Call Center Office is particularly easy to install, configure and use, thanks to its intuitive graphical user interfaces. See all assets for this product.

The Distribution module provides an automatic call distributor for routing calls. Contact form Contacts Requisites. We are here to omnitouchh you. Our integration services team offcie be with you every step of the way. Within each group, calls are distributed to the agents. Supported Operating System s: Contact us We will gladly help you.

By a click of mouse, you can define your distribution schemes, services and agent groups, then manage your queues, tune your services and access a comprehensive set of reports. More Call Center Software. Route, monitor and manage inbound voice interactions for customer welcome and contact center Adapt your call routing strategy in minutes using the patented WYSIWYG interface Enjoy reliable call distribution, supervision and agent desktop capabilities.

A scalable and reliable contact offlce solution for up to 5, agents. Supervisors can assess call traffic, omnutouch unforeseen situations and modify call distribution. It delivers advanced call-queuing and call-routing functions, optimizing management of a large flow of incoming calls and at the same time protecting the QoS for the caller.


Communications Software Support Services Choose our support services for anytime technical assistance and an evolution pathway to keep your system running at optimal efficiency and performance.

In addition, it provides a set of advanced features that include an embedded solution for call qualification, management of real-time business conditions, and innovative collaboration capabilities that link agents, experts and customers. Our offer addresses the needs of enterprises of all sizes, be they SMBs, mid-sized companies and large enterprises. Calls can also be distributed by the Automated Attendant. Visual Queue control option gives the ability for the agent to pick up manually, from the queue, a given call identified as a VIP.

OmniTouch Contact Center Standard Edition is the scalable and reliable contact center to support your interactions with existing and potential customers.

OmniTouch Call Center appears in the following software guides:. Choose our support services for alcatel-lucenr technical assistance and an evolution pathway to keep your system running at optimal efficiency and performance.

Because this solution is integrated with OXO Connect embedded applications, such as Automated Attendant and voice mail, it enables your company to have a single switchboard number and allows callers to leave messages in an appropriate manner.

OmniTouch Call Center Software

Smart Call Routing The SCR can route incoming calls by analyzing caller number, called number and optionally an account code seized by the caller. Visual IVR a complete call pre-qualification module. It caters to various industries including healthcare, education, hospitality, manufacturing and retail. Call distribution and queue.