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Hi Jeff, great article! So we were forced to source a new part and it was safer and more cost effective to deploy p-capable units then risk selecting another VGA-only unit that might also c5x000 in the near future. I am hoping this article is still active.

Everything working fine in the past 2 weeks. We also cannot find older versions of the firmware — so completely stuck. February 15, at 7: I oppened the Power Data Box and changed all 7 condensators inside the power data box, 4 of them had fully leaked electolytic and were not doing their Job anymore.

Polycom CX5000 (Discontinued)

After an upgrade to version 1. Hey Jeff, so far the polycom cx HD does not appear to be certified as a lync device. September 26, at 5: Microsoft has released a hotfix to resolve a potential issue with the panorama video display when a CX is used on a Windows 8. Click any Product’s Add To Compare link to build your list.

But only, as I said, on the full screen. Did you ever find an answer to this? It will not get past the error on -m: Skype is apparently OK. Polycom CX products do not work with Lync Online. Attempting to reboot the CX device…. I had to follow the Troubleshooting options on updating firmware.


There are two different supported methods to providing updates to the devices: And make sure you don’t have a ‘RoundTable’ branded device if you are using the CX tools and firmware package.

Conference Phones and Speakerphones for Microsoft Lync – Products for Microsoft – Polycom, Inc.

JavaScript seems to be disabled in your browser. Delivers a unique, engaging degree group video experience Brings video, voice, and content together into one seamless interactive session Immediately enhance team collaboration which helps you realize a fast ROI. We are out of warranty — unfortunately.

April 29, at 9: I have had no luck updating the firmware. After a few months the problem returned and I cannot resolve it.

Polycom CX Conference Phone for MS Lync Conferencing

We can duplicate this on a regular basis ans was wondering it there is a issue with the Lync plug-in on the MAC side polyccom things. March 28, at April 22, at 6: Speak Your Mind Tell us what you’re thinking We did not have this issue when testing a MS Roundtable device, so as far as I can tell the only difference is the HD.

In a Live Meeting session, both video views and the shared content are all seamlessly integrated on one screen. The primary reason that HD was added to the current polycoom design was more of necessity than anything else; basically the company that made the original cameras stopped making them.

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On the second step received the following results: It is listed as lync and lync online compatible however. I am hoping somebody can help. The Polycom CX immediately enhances team collaboration which helps you realize a fast Polucom, enables faster and more effective decision making, improved interaction and lower costs and is easy to deploy and use.

Polycom Voice Conferencing Solutions offer: Is this normal behavior? Polycom conference phones are easy to use Polycom delivers life-like audio that sounds as natural as being in the same room Echo cancellation and background noise reduction means clearer communications without distractions. September 12, at 6: Basically this system was design in-house by Microsoft and then in April Polycom officially purchased the rights to the device and has been manufacturing the same unit rebranded as the CX since then.

Updating the CX5000 and RoundTable Firmware

Polycom is the industry leader in audio conferencing solutions. Because Polycom voice conferencing solutions offer everything you need in a group conferencing solution—high-quality voice, simple deployment and wide interoperability with IP PBXs and Microsoft environments. I have the same problem with constantly rebooting as described in comments, but can’t reach device ‘cos remote location. Based on cx5000 comments posted to this article it seems like the command line utility is very finicky and does not appear to behave consistently.

April 4, at 7: